Set incoming calls to ring to a group of agents simultaneously, in a specific order, or in a round robin. Layer with IVRs and call queues for a highly capable, endlessly customizable call center experience.
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Every customer is important. Ensure every incoming caller gets the attention and support they deserve by configuring ring groups to best suit your business needs.
Make sure the correct agents answer the phone, and in the correct order. Pair ring groups with customizable voicemail greetings to make sure no one is left hanging.
Use ring groups with other robust features designed to increase productivity for your agents, like PowerDialer, voicemail drop, SMS templates, and click-to-call.
Discover how Kixie can save you time and help you connect with more leads.
Pair ring groups with IVRs and call queues in the Kixie dashboard to create a custom phone system that truly fits your needs.
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Local presence, easily accessible multiple direct numbers and caller ID name are just a few of the great features that are easy to understand and use. Reporting features and options for call routing setup work great for us. Customer service is fast and very helpful. Would highly recommend.
Insurance Agency Professional
Kixie has self-serve, out-of-the-box integrations with 25+ leading CRMs, helpdesks, conversation intelligence, automation platforms, and productivity tools. Webhooks and open API means our US-based team of experts will help you set up seamless integrations with thousands more.
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Ring groups allow incoming calls to be routed to multiple agents in one of three ways: simultaneous, linear, and linear round robin – meaning fewer missed calls for your business.