A contact center is a business’ central hub for communication with customers, prospects, and stakeholders. It is usually made up of sales people and team members who have direct contact with external stakeholders. Customers can get in touch with a company’s contact center by various means of communication, including phone, email, SMS, and social media.
CONTACT CENTER
Complete Contact Center Software
Keep your sales and customer service teams happy with everything you need for inbound and outbound calling in one business phone system. Get started in minutes.
Contact Center Dashboard
Live
Active Calls
24
Inbound
156
Outbound
312
Agents Online
18
Active Queues
Sales Queue
8 agents
Waiting: 3Avg: 0:12
Support Queue
6 agents
Waiting: 1Avg: 0:08
Billing Queue
4 agents
Waiting: 0Avg: 0:00
Trusted by revenue teams worldwide
Help your sales team spend more time in conversations.
Real Conversations
Kixie's AI Human Voice Detection uses advanced AI algorithms to detect the difference between a real person and a recording; automatically connecting you with a live person so you can have more meaningful conversations.
More connections, less hassle
Discover your hidden superpower. Sell with confidence and ease without those pesky tasks like voicemails, texts and follow-up emails slowing you down. Reach more leads in a fraction of the time with a robust power dialer coupled with cutting edge AI local presence.
Better record keeping
Ditch the boring admin tasks and spend more time closing deals. All of your calls, texts, outcomes and recordings are logged in your CRM automatically, eliminating the guesswork and meticulous note taking from your sales process.
ConnectionBoost
ConnectionBoost combines local presence, number monitoring, and progressive caller ID to help teams manage outbound number reputation and pickup rates.
Local Presence DialingClean Caller ID Reputation
Kixie's phone number reputation tools help teams monitor outbound numbers and support remediation when inaccurate "Spam Risk" or "Scam Likely" labels appear.
Caller ID ReputationSupport Compliance Workflows
Support checks against the National Do Not Call Registry and your internal suppression lists. Customers remain responsible for their calling practices and legal review.
Auto-check DNC ListsCustomer Stories
Customer-reported experiences with Kixie.
"POWER DIALER = PRODUCTIVITY INCREASE! Seriously. Not only call volume but process improvement as well. Stop dialing now - download Kixie power dialer and get their excellent support for setup. You will be more relaxed - more focused - and more productive. Kixie kicks!"
Works with your favorite tools
Connect Kixie with CRM and business tools to keep calling activity in your workflow.
Get started in 2 minutes, no credit card required
Try Kixie's power dialer free for 7 days and experience the difference.
Take a Test DriveFrequently asked questions
Got a question? We've got answers. If you have some other questions, contact us here.
Automation software is often used to increase sales in a business’ call center or contact center, so that sales agents have more control over how they spend their time. Automations such as auto dialer software, SMS automations, vovoicemail dropand more can increase agents’ productivity and lead to more sales.
Call center software is a type of business software that enables call center agents to effectively manage customer call volume. The software typically includes a call management system, an automated call distribution system, and interactive voice response capabilities. Call center software can be used to route calls to the appropriate agent, track call volume and statistics, and provide customers with self-service options.