Sales data can provide insights into which products are selling well, which markets are most profitable, and what changes you can make to your sales strategy. To get started, focus on metrics like agent talk time, close rate, deal size, and time to close. Check for bottlenecks in your sales process and see where you can make improvements with sales automations and better training.
REPORTING DASHBOARD
Comprehensive Analytics & Reporting
Discover Kixie's sales call analytics and reporting dashboard to track live and historic performance metrics. Easily filter data by agent, team, or date and download detailed reports to optimize your contact center.
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Help your sales team spend more time in conversations.
Real Conversations
Kixie's AI Human Voice Detection uses advanced AI algorithms to detect the difference between a real person and a recording; automatically connecting you with a live person so you can have more meaningful conversations.
More connections, less hassle
Discover your hidden superpower. Sell with confidence and ease without those pesky tasks like voicemails, texts and follow-up emails slowing you down. Reach more leads in a fraction of the time with a robust power dialer coupled with cutting edge AI local presence.
Better record keeping
Ditch the boring admin tasks and spend more time closing deals. All of your calls, texts, outcomes and recordings are logged in your CRM automatically, eliminating the guesswork and meticulous note taking from your sales process.
ConnectionBoost
ConnectionBoost combines local presence, number monitoring, and progressive caller ID to help teams manage outbound number reputation and pickup rates.
Local Presence DialingClean Caller ID Reputation
Kixie's phone number reputation tools help teams monitor outbound numbers and support remediation when inaccurate "Spam Risk" or "Scam Likely" labels appear.
Caller ID ReputationSupport Compliance Workflows
Support checks against the National Do Not Call Registry and your internal suppression lists. Customers remain responsible for their calling practices and legal review.
Auto-check DNC ListsCustomer Stories
Customer-reported experiences with Kixie.
"POWER DIALER = PRODUCTIVITY INCREASE! Seriously. Not only call volume but process improvement as well. Stop dialing now - download Kixie power dialer and get their excellent support for setup. You will be more relaxed - more focused - and more productive. Kixie kicks!"
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Connect Kixie with CRM and business tools to keep calling activity in your workflow.
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Take a Test DriveFrequently asked questions
Got a question? We've got answers. If you have some other questions, contact us here.
Data analytics can be used to track customer behavior patterns across different touchpoints, such as online, over the phone, in-store, and through mobile apps. This provides businesses with valuable insights into how customers interact with their brand and where they are most likely to make a purchase. By understanding these patterns, businesses can adjust their strategies accordingly to increase sales.
Within the Kixie dashboard, account holders who have manager-level logins can view call volume for all agents, including incoming and outgoing calls, answered calls, and connected calls. They can also view all call and SMS history, review call dispositions, active call queues, as well as time saved with Kixie’s features like click-to-call, vovoicemail dropand SMSMS templates
Account holders can navigate to the Kixie dialer by first clicking on the Kixie PowerCall Chrome extension, and signing in with your username and password. Then, click on your name in the upper left corner of the window to be directed to the dashboard. From there, choose “Reporting” from the left navigation menu.