Conversation intelligence is the use of AI to analyze conversations between businesses and their customers. Conversation intelligence software analyzes calls for keywords, topics, and sentiment to help businesses improve their customer service, sales, and marketing efforts.
ACCOUNTABILITY
Kixie Call Center Features
Enhance your sales process with Kixie’s Conversation Insights for CRM. Track calls, coach your team, and maintain detailed records with our powerful conversation intelligence platform. Unlock actionable insights and elevate your sales performance today.
Full Call Transcription
Call with Carl Carlson
Sentiment Analysis
42%Agent
Talk Ratio
8.5/10
Call Score
12detected
Keywords
Transcript
0:02Agent:Thanks for calling Kixie, how can I help you today?
0:08Customer:I'm interested in your power dialer solution for my sales team...
0:15Agent:Absolutely! Let me walk you through our key features...
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Help your sales team spend more time in conversations.
Real Conversations
Kixie's AI Human Voice Detection uses advanced AI algorithms to detect the difference between a real person and a recording; automatically connecting you with a live person so you can have more meaningful conversations.
More connections, less hassle
Discover your hidden superpower. Sell with confidence and ease without those pesky tasks like voicemails, texts and follow-up emails slowing you down. Reach more leads in a fraction of the time with a robust power dialer coupled with cutting edge AI local presence.
Better record keeping
Ditch the boring admin tasks and spend more time closing deals. All of your calls, texts, outcomes and recordings are logged in your CRM automatically, eliminating the guesswork and meticulous note taking from your sales process.
ConnectionBoost
ConnectionBoost combines local presence, number monitoring, and progressive caller ID to help teams manage outbound number reputation and pickup rates.
Local Presence DialingClean Caller ID Reputation
Kixie's phone number reputation tools help teams monitor outbound numbers and support remediation when inaccurate "Spam Risk" or "Scam Likely" labels appear.
Caller ID ReputationSupport Compliance Workflows
Support checks against the National Do Not Call Registry and your internal suppression lists. Customers remain responsible for their calling practices and legal review.
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Customer-reported experiences with Kixie.
"POWER DIALER = PRODUCTIVITY INCREASE! Seriously. Not only call volume but process improvement as well. Stop dialing now - download Kixie power dialer and get their excellent support for setup. You will be more relaxed - more focused - and more productive. Kixie kicks!"
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Take a Test DriveFrequently asked questions
Got a question? We've got answers. If you have some other questions, contact us here.
Conversation intelligence is important because it can help businesses identify areas where they need to improve their customer service, sales, and marketing efforts. Additionally, conversation intelligence can help businesses train their employees to better handle customer interactions. For example, if a customer is angry, conversation intelligence can help the employee identify the sentiment and de-escalate the situation.
Conversation intelligence works by analyzing calls for keywords, topics, and sentiment. This analysis is then used to generate reports that businesses can use to improve their operations. For example, if a business notices that a lot of customers are calling about a certain product issue, they can use that information to fix the issue.